Our Guarantee (ACL)

These Terms are written in accordance with the Australian Consumer Law (ACL). Nothing in this document excludes, restricts, or modifies your rights under the ACL.
All products are manufactured and installed in accordance with the National Construction Code (NCC) and relevant Australian Standards for glass, glazing, and safety glazing.

1. Scope of Works

These Terms cover the supply and/or installation of shower screens, mirrors, glass splashbacks, wardrobe doors & related hardware, and any glass surface treatments (e.g., EnduroShield/NanoClean) by Ocean Blue Glass (“we/us/ourfor both residential and commercial projects.

2. Acceptance of Order

• By paying a deposit or instructing us by text, phone, or email, you accept these Terms.
• Acceptance of our quote authorises us to commence manufacturing. Once cutting/production starts, cancellation is not possible.

3. Quotes, Pricing & Validity

• Quotes are based on information provided and are valid for 30 days unless stated otherwise.
• Prices may change for supplier increases, unforeseen site conditions, or changes to scope.
• E&OE: We reserve the right to correct genuine errors or omissions.

4. Delivery & Installation

• We will use all reasonable endeavours to meet agreed installation dates; however, delays due to supplier shortages, weather, site access issues, or other causes beyond our reasonable control do not constitute a breach of contract.
• Materials may be safely left on site to avoid double-handling; from that moment, the owner is responsible for any loss or damage.
• Silicone/adhesive cure: do not use showers, splashback areas, or apply load to installed items for 24 - 48 hours after installation.
• Ocean Blue Glass is not responsible for delays or additional costs caused by other trades, unfinished building works, or site conditions outside our control.

5. Site Conditions & Access

• Provide clear access and remove fragile items. Installers may not remove safety boots; please provide protective coverings if needed.
• You must disclose locations of water pipes, electrical wiring, gas lines, and any concealed services before drilling/fixing. We are not responsible for damage to undisclosed services.
• Additional charges may apply where walls/floors are out of plumb/level/square, surfaces are unsuitable, or re-attendance is required.
• Ocean Blue Glass is not responsible for hazardous materials (e.g., asbestos, lead, mould). If discovered, work will pause and a variation may apply.

6. Removal & Disposal

• Removal of existing products is performed with reasonable care; however, we are not liable for latent/hidden damage or prior installation defects.
• Standard rubbish removal is the client’s responsibility unless otherwise stated in writing.

7. Quality of Materials

• Products are supplied to relevant Australian Standards and industry practice.
• Minor imperfections, colour/tonal variations, or marks not visible from ~3m in diffuse daylight and within Australian Standards are not defects.

8. Substrates & Site Conditions
Ocean Blue Glass installs products onto substrates provided by others (including but not limited to tiles, plaster, plasterboard, painted surfaces, and joinery). Ocean Blue Glass is not responsible for the structural adequacy, levelness, or suitability of these substrates. Any rectification required is the client’s responsibility.

This applies to all products, including but not limited to shower screens, mirrors, splashbacks, wardrobes, sliding doors, hinged doors, and other glass door systems.

For safety reasons, children must be supervised around all sliding and hinged doors. Doors are not to be climbed on, hung from, swung on, or used in any manner other than their intended purpose. Failure to follow this safety advice may result in injury or damage, and is not covered by warranty.

9. Variations

Any change to the accepted order (sizes, finishes, hardware, site conditions) requires a written variation and may incur additional charges and lead time adjustments.

10. Payments & Terms

• Unless otherwise stated:
  • 50% deposit on acceptance of order.
  • Balance due on completion/installation, before the installer leaves site.
• Accepted payment methods: Cash, Card, PayPal, Bank Transfer (Visa/Mastercard +1.5% fee; other cards not accepted).
• Title remains with Ocean Blue Glass until full payment (see Romalpa Clause).
• Overdue amounts may accrue interest at 10% p.a. plus reasonable recovery costs.

11. Warranty & Guarantee

Warranty Summary

General Warranty Conditions

• Non-transferable; proof of purchase required.
• You must allow Ocean Blue Glass to inspect and rectify first; repairs or replacements do not reset the original period.
• Notify warranty claims in writing within 14 days of discovering the issue and supply photos/evidence.
• Maintenance requirement: failure to perform weekly cleaning and reasonable care may void coverage where neglect contributes to the issue.
• Customer reporting duty: Customers must promptly report all product issues so that inspection and rectification can be arranged.

12. Rectifications & Defects

• We will rectify defects where possible; refunds are not applicable once production commences.
• Discounts/allowances are at management discretion.
• Service charges may apply where outside warranty, damage is due to misuse/neglect, or access is not provided.

13. Call-Out & Re-attendance Fees

• $210 + GST per visit applies for:
  • Cancellations made within 24 hours of the booking;
  • Non-warranty service calls; or
  • Site not ready/no access causing re-attendance.

14. EnduroShield & NanoClean

14.1 EnduroShield and NanoClean are third party protective coatings applied by the glass manufacturer or its nominated applicator prior to delivery to Ocean Blue Glass. Ocean Blue Glass does not manufacture, apply, or control the application of these coatings.

14.2 Ongoing care must strictly follow the coating manufacturer’s care and maintenance instructions. Failure to comply may void manufacturer warranty coverage.

14.3 Registration of EnduroShield by the customer is required to activate the manufacturer’s warranty. The registration code is provided at the time of purchase. If the registration code is not received within seven (7) days of installation, the customer must notify Ocean Blue Glass immediately.

14.4 All warranty claims relating to EnduroShield and NanoClean coatings are lodged directly with the coating manufacturer and are subject to the manufacturer’s terms, conditions, and assessment process. Ocean Blue Glass does not assess, approve, or reject such claims. Further information regarding the manufacturer’s warranty is available via the manufacturer’s published documentation.

14.5 Where a warranty claim is approved by the manufacturer and replacement glass or coating is supplied, the warranty coverage is strictly limited to the product only. Removal of existing glass, reinstallation, labour, access costs, site visits, transport, and associated works are expressly excluded and are not the responsibility of Ocean Blue Glass.

14.6 Any removal and reinstallation services required following a manufacturer approved warranty claim will be quoted separately and charged to the customer. Ocean Blue Glass is not obligated to perform such works unless agreed in writing.

14.7 Ocean Blue Glass accepts no liability for coating defects arising from manufacture or application by third parties, to the extent permitted by law.

14.8 Nothing in this clause limits any rights or remedies available under the Australian Consumer Law.

14A. Third Party Product Warranty Acknowledgement

The customer acknowledges that third party product warranties, including but not limited to EnduroShield and NanoClean, are provided by the manufacturer and are limited to the product only.
Removal, reinstallation, labour, access, and associated costs are not included unless expressly stated in writing by Ocean Blue Glass.

15. Retention of Title (Romalpa Clause)

• Title passes only when full payment is received by Ocean Blue Glass.
• Risk passes upon delivery/installation.
• Until title passes, we may enter premises to inspect or repossess goods in the event of non-payment.

16. Inherent Glass Breakage Disclaimer

Intrinsic to the nature of glass and the toughening process an inherent fault exists whereby a panel of glass may, without any identifiable reason, fracture and break. This is a rare condition, however we are obliged to inform you of this issue pursuant to “Consumer Guarantees”“Exceptions to Guarantees” as outlined by the Australian Competition and Consumer Commission under the point: “knew of or were made aware of the faults before you bought the product”. This product and your foreknowledge therefore falls under this category for exception to guarantee.

Heat-Soaked Toughened Glass (HST)

Heat-Soaked Toughened Glass (HST) is available upon request at additional cost. The heat-soaking process further reduces, but does not eliminate, the possibility of spontaneous breakage due to nickel sulphide inclusions in toughened glass. Unless specifically requested in writing at the time of order, standard toughened glass will be supplied. Ocean Blue Glass accepts no liability for spontaneous breakage where HST has not been requested.

This disclosure does not affect your statutory rights where a product fails to meet consumer guarantees under the Australian Consumer Law.

17. Cleaning & Maintenance Guide

Regular care ensures longevity and performance. Failure to follow these instructions may void warranty where neglect contributes to faults.

Glass (Shower Screens)

• Clean weekly with ammonia-free glass cleaner or methylated spirits; use non-abrasive cloth.
• Squeegee after use to reduce spotting. Avoid scratching.

Mirrors

• Clean weekly with ammonia-free cleaner/metho applied to cloth (not directly to mirror).
• Keep moisture away from back edges; dry immediately.

Powder-Coated/Anodised Aluminium (Frames/Tracks)

• Wipe weekly with damp cloth; mild detergent if needed. Rinse & dry.
• Do NOT use solvents, bleach, scourers, or abrasives.

Frameless Hardware (Hinges/Clamps/Fittings)

• Wipe weekly to remove deposits.
• Check hinge screws 6-monthly; oil lightly if required.
• Maintain ?2.5 mm clearance between glass panels.

Sliding & Wardrobe Hardware

• Wipe tracks/rollers weekly; keep free of grit/hair/soap.
• Do not slam/force doors; do not alter safety features.

All Products - Reporting

• If any product is not operating correctly, contact Ocean Blue Glass immediately to arrange inspection/service.

18. Limitation of Liability

To the maximum extent permitted by law and subject to the ACL, our liability is limited (at our option) to repair, replacement, or resupply of goods/services or payment of the cost of doing so.

19. Force Majeure

We are not liable for delay or failure caused by events beyond our reasonable control (e.g., shortages, transport, extreme weather, industrial action, epidemics, government action).

20. Privacy & Images

We collect only information necessary to quote, supply, and warranty your products. Job photos may be taken for records/quality. With your consent, de-identified images may be used for marketing. Completion photos may also be taken at installation handover to record condition and proof of completion.

21. Governing Law

These Terms are governed by the laws of New South Wales, Australia.
For installations in Queensland, mandatory consumer protections under Queensland law also apply.

22. Customer Acknowledgement (Digital Acceptance)

By placing an order, you acknowledge that you have read and agree to these Terms & Conditions.
I acknowledge I have read and accepted the Terms & Conditions of Ocean Blue Glass.

Contact