Our Guarantee

Ocean Blue Glass Guarantee

Ocean Blue Glass | Our Guarantee

Free Measure & Quote

Call Ocean Blue Glass today to organise an obligation free measure and quote for a Glass Splashbacks, Frameless Shower Screen or Textured Glass design.

Our Ocean Blue Glass consultant will bring samples of the latest and most popular colours for you to choose from for your Glass Splashbacks. Of course if you have a particular colour in mind we can colour match this for you. We then measure the area for your splashbacks using state of the art laer tools to ensre everything  complies to Australian Standards.

We will consult with you on the most appropriate design and layout for your showerscreen, ensuring your door is in the optimim position taking into consideration of your bathroom layout and faucet posotioning.

We will arrange to provide you with a quote within 24 hours of our visit.

Manufacturing Process

Once you have placed an order with Ocean Blue Glass we begin the manufacture of your order straight away. The information gleaned from the site measure and is then entered into  our system. Only 6mm and 10mm grade toughend safety glass is used for all glass applications. Glass splashbacks are painted in our state of the spray booths. This is also why we are in control of your splahback from start to finish and keep turnaround times to a minimum.

Installation

Our team of dedicated fitters who have over 30 years combined experience installing splashbacks, shower screens, mirrors, balustrade etc,  will meticulously fit your job with the greatest of care. Alll Glass Splashback edges are fully sealed using a high-grade silicone or paintable gap filler, which ever is the most appropriate and all Shower Screens are installed using high grade anit mould silicon and we use the Genuine High grade Hinges and hardware. (please refer below regarding our warranty and hardware quality)

Ocean Blue Textured Glass Guarantee to you - Our Warranty is your Assurance

We guarantee you reliable and courteous service every time.

All of our installers are highly qulified, professional and set a premium on punctuality. We do not employ subcontractors.

Frameless Shower Screens One Year Limited Waranty

Ocean Blue Textured Glass policy is to use only top quality products -  10mm Screens and Ocean Blue Glass hinges are the best available for both durability and chrome finish. Also, we use only solid brass fittings and a special mould inhibitor in the silicone to help counteract mould build-up.

All our frameless Shower Screens comply with Australian Standards AS1288:2006 safety glazing material in buildings.

With our 1 year Warranty, you can rest assured that Ocean Blue Glass will always be there for your after-sales service. Our guarantee is against faulty workman ship and hardware from date of Installation. We do not warranty against Nichol Sulphate failure or glass breakage.

Any hardware or items replaced under warranty will not include shipping or installation costs. Service Fees will be charge for any labour, travel etc.

Glass Splashbacks Limited Waranty

Ocean Blue Textured Glass 6mm Coloured Glass Splashbacks carry a 5 year guarantee against faulty workmanship from date of installation.

All mirror products and  are not covered by this guarantee.

Do not lean pots or pans on the glass surface or let a naked flame from gas cooktops touch the glass as direct heat transfer will cause damage or breakage not covered by this warranty.

Please note that colour samples are indicative only and colour variations are expected as glass varies from batch to batch. When choosing a colour to be matched, there may be a colour variation shown through the glass due to glass hues. Glass also reflects colours from the surrounds of the area where the glass has been installed. Customers must be onsite at the time of installation to confirm you are satisfied with the Glass Splashback colour. We do not warrant a change of mind in colour following the Glass Splashback being installed.

Any items claimed under warranty does not include labour or installation costs. Service Fees will be charged for labour, travel etc.

Mirrors Limited Warranty

Ocean Blue Glass carry a one year warranty against mirror workmanship from the date of installation. Silicone is applied to all edges for sealing expansion and contraction purposes and the use of strong chemial type cleaning agents may discolour or deteriorate theses seals. Ocean Blue Glass does not warrant against discolouration or delamination.

Please note that due to the intrinsic nature of glass our warranty/guarantee does not cover spontaneous glass breakage or scratches. * In addition, while all care is taken in regard to plumbing behind walls & tiles, we can take no responsibility for these factors as unknown pre-existing conditions, that we have no control over, can detrimentally affect the new installation. We do not cover costs or damage casued to plumbing behend walls and do not cover any damage caused to tiles.

Ocean Blue Glass - Ocean Blue Textured Glass Pty Ltd Limited Warranty (this "Warranty")

Ocean Blue Textured Glass Pty Ltd  provides a 1 year limited warranty on all glass, hardware and product components, with some exceptions for specific product lines that carry their own manufacturers warranties or products such as Plastic, Aluminium, Rubber, and Glass products which carry a one (1) year warranty (not including mirrors). Glass breakage is not covered by any warranty (misuse, incorrect installation, improper cleaning methods are not covered by any warranty).

This warranty is only to the original purchaser of the product or to the first consumer for whom the product has been installed by a contractor.

This warranty is not transferrable to any other subsequent owner of the product.

Subject to the conditions and limitations set out below, Ocean Blue Glass warrants to the original purchaser of a product that so long as the original purchaser owns that product it will be free from all defects due to an error in manufacture.

If a defect in the product arises then the purchaser must notifiy Ocean Blue Glass within 14 days in writing of discovering the defect and return the defective product or a defective component part of the product to Ocean Blue Glass, freight prepaid, together with a proof of purchase. Or advise Ocean Blue Glass of the decect within 14 days following installation and payment for the order has been made in full.

Ocean Blue Glass Glass will at its option rectify or replace without charge to the customer, damage or faults on products or parts agreed at Ocean Blue Glass's discretion to be caused by an error in manufacture. No claim under this warranty will be accepted for slight discrepancies from specifications which are immaterial to the value and use of the products, damage due to chemical, electrochemical effects of water, or general inappropriate use or environmental conditions.  If the product is no longer produced Ocean Blue Glass may supply an equivalent replacement product, or if this is not possible, then repay the original invoiced price to the purchaser. Postage is note included.

Any parts replaced become the property of Ocean Blue Glass.

Ocean Blue Glass will not be liable for the dismantling at site, return or reassembly at site of the product or to any structure to which it is affixed. Should this be required a Service Fee to Ocean Blue Glass will be required and quoted.

Repairs or replacements under this warranty do not extend the warranty period and do not initiate a new warranty period and the warranty period for any replacement parts ends together with the warranty for the entire product.

The warranty is not transferrable.

This warranty does not apply in respect of defects arising from :

  • Normal wear and tear;
  • The failure to follow any installation procedures, operation, or maintenance specified or recommended by Ocean Blue Glass for the product.
  • Any circumstances beyond the control of Ocean Blue Glass, such as unauthorised repairs, tampering, misuse, abuse, accident, damage in transit, natural events, or damage caused by animals.
  • Defect in any framework or substrate to which the product has been installed supporting the product.
  • Faulty workmanship of any person in the installation of the product.
  • The benefits to the purchaser given by this warranty are in addition to all rights and remedies conveyed by the Competition and Consumer Act 2010 (Commonwealth) and any other statutory rights to which the purchaser may already be entitled, and this warranty does not exclude, restrict or modify any such rights or remedies implied by law.

Ocean Blue Glass will not be responsible for consequential damages (such as loss of use) inconvenience, loss or damage to personal property, whether direct or economic, and whether arising in the contract or tort. Under this warranty, Ocean Blue Glass's responsibility shall not exceed the purchase price of the component or its replacement.

No other express warranty or representation has been made or will be made on behalf of Ocean Blue Glass  with respect to its hardware components. No representative of Ocean Blue Glass or its distributors or resellers are authorised to make any changes to this warranty contract.

* Note: Intrinsic to the nature of glass and the toughening process an inherent fault exists whereby a panel of glass may, without any identifiable reason, fracture and break. This is a rare condition however we are legally obliged to inform you of this issue pursuant to "Consumer Guarantees" "Exceptions to Guarantees" as outlined by the Australian Competition and Consumer Commission under the point: "knew of or were made aware of the faults before you bought the product". This product and your foreknowledge therefore falls under this category for exception to guarantee.

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Licences

NSW 172598C

QLD QBSA 1069978

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